We take returns on any unopened and unused products in their original condition.
All returns must be carefully wrapped, damaged items will not be accepted. Refunds will be provided upon arrival of returned products.
Wigs must remain be unworn for health and safety reasons. Wigs must be in original packaging with hairnet, not styled and uncut. If you are unsure once colour wig you need, please order a Sample Ring!
Before returning an item or your order, please contact us at info@luminsworkshop.com
Return shipping costs is the responsibility of the customer.
Return shipping address is:
Lumin's Workshop
26 Randor Street
Campbellfield
Victoria 3061
Australia
30 days from receiving your order.
Standard Shipping - $10 flat rate Australia wide. Free standard shipping with orders over $150!
Express Shipping - Express shipping varies based on the weight of your order and your location. Please note that selecting express shipping only guarantees your order will be shipped via express post, and our standard processing times will still apply.
Please contact us if you are working to tight deadlines and we will do everything we can to ensure your order gets shipped as soon as possible.
International Shipping rates vary depending on your location and the weight of your order. The shipping rates are calculated at checkout based on the weight of your order and are listed in Australian Dollars.
Our shipping zones are listed below:
New Zealand
North America & Canada
UK & Ireland
Europe 1 - France, Germany, Italy, Netherlands, Norway, Spain,
Sweden and Switzerland
Europe 2 - Albania, Austria, Belgium, Bosnia and Herzegovina, Brazil, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Kosovo, Republic of Macedonia, Malta, Montenegro, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, South Africa, Turkey and Ukraine.
Asia - Hong Kong, India, Indonesia, Japan, Malaysia, Maldives, Singapore, South Korea, Taiwan, Thailand, Vietnam and China
Other Countries - Algeria, Anguilla, Armenia, Bahamas, Barbados, Belarus, Benin, Botswana, Chile, Colombia, Costa Rica, Curacao, Dominica, Egypt, El Salvador, Faroe Islands, French Guiana, Gabon, Gambia, Ghana, Greenland, Grenada, Guadeloupe, Guinea, Guinea Bissau, Guyana, Haiti, Holy See, Honduras, Iraq, Israel, Jamaica, Jordan, Kenya, Kylgyzstan, Lebanon, Liberia, Lithuania, Luxembourg, Mauritius, Mexico, Mongolia, Namibia, Nicaragua, Niger, Oman, Panama, Paraguay, Peru, Qatar, Republic of Cameroon, Rwanda, Saudi Arabia.
If your country is listed below, please contact us for a custom shipping quote - Afghanistan, Aland Islands, Andorra, Angola, Antigua And Barbuda, Argentina, Aruba, Azerbaijan, Bahrain, Belize, Bermuda, Bhutan, Bolivia, Bonaire, Sint Eustatius and Saba, Bouvet Island, British Indian Ocean Territory, Burkina Faso, Burundi, Cape Verde, Cayman Islands, Central African Republic, Chad, China, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo, Congo, The Democratic Republic Of The, Cook Islands, Cuba, Côte d'Ivoire, Dominican Republic, Ecuador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), French Polynesia, French Southern Territories, Georgia, Gibraltar, Guatemala, Guernsey, Heard Island And Mcdonald Islands, Iran, Islamic Republic Of, Isle Of Man, Jersey, Kazakhstan, Korea, Democratic People's Republic Of, Kuwait, Latvia, Lesotho, Libyan Arab Jamahiriya, Liechtenstein, Madagascar, Malawi, Mali, Martinique, Mauritania, Mayotte, Moldova, Republic of, Monaco, Montserrat, Morocco, Mozambique, Nauru, Netherlands Antilles, Niue, Norfolk Island, Palestinian Territory, Occupied, Reunion, Saint Barthélemy, Saint Helena, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, San Marino, Sao Tome And Principe, Senegal, Seychelles, Sierra Leone, Sint Maarten, Somalia, South Georgia And The South Sandwich Islands, South Sudan, St. Vincent, Sudan, Suriname, Svalbard And Jan Mayen, Swaziland, Syria, Tajikistan, Tanzania, United Republic Of, Timor Leste, Togo, Trinidad and Tobago, Tunisia, Turkmenistan, Turks and Caicos Islands, Uganda, United Arab Emirates, United States Minor Outlying Islands, Uruguay, Uzbekistan, Venezuela, Virgin Islands, British, Western Sahara, Yemen, Zambia, Zimbabwe
We are not responsible for the shipping restrictions imposed by each country. We will not ship liquids or aerosols outside of Australia. If you have any liquids of aerosols in an international order, we will refund that item.
Customers are responsible for any customs fees or taxes associated with their order. All orders will be correctly and accurately declared in accordance with international customs and shipping regulations.
We ship both Australia-wide and internationally.
Shipping to Australia is $10 flat rate or free for purchases over $150.
International rates are calculated at checkout and vary depending on the weight of your order. If shipping options are not listed at checkout, please contact us for a custom shipping quote.
In order to provide you with the best possible shipping rate all of our shipments go out through AusPost.
For Standard delivery: Melbourne takes around 1-2 working days, and interstate take 3-7 working days depending on your state.
For Express post: Melbourne takes 1-2 days, and interstate takes around 3 days for Metro areas.
For International shipping: Please refer to the ETAs in the shipping page.
Yes! You can come in store to pick up your order during opening hours (see below).
In-store pick ups may take up to 24 hours to process.
Of course! See our opening hours above.
Monday: 11am - 4pm
Tuesday: 11am - 4pm
Wednesday: 11am - 4pm
Thursday: 11am - 4pm
Friday: 11am - 4pm
Saturday: 12pm - 4pm
Sunday: Closed
We don't sell pre-made costumes or pieces unless they are specifically listed on our website.
We do sell everything you need to make it!